Policies
Cancellation/Refund/Changes:These must be received no later than 48 hours prior to 2pm on the day of Check-in. If a cancellation is made outside this time, the total amount for the booked accommodation may be charged unless the unit is re-let at the same rate. This will not apply in the instance of a canceled flight into Christchurch Airport where you have notified your inability to arrive within one hour of the flight's cancellation. All confirmed bookings are held awaiting your arrival and as such will be charged to your credit card at the quoted rate where a cancellation reference has not been sought in terms of the above. Special conditions apply to Group reservations (Please see below). If you have booked through a third party i.e. a Booking site offering our rooms, then the cancellation must be made through that site and the conditions displayed on that site will apply.
Check-in/Check-out: Check-in is available from 2.00pm on the day of arrival (Although units are often ready earlier than this except for our budget 'Last Minute' bookings. For these Check-in is not prior to 4pm). Check-out time is 10.00am on the day of departure . Early Check-in and or Late Check-out is by prior arrangement only, may incur additional charges and is not always be available.
Payment: Payment for all accommodation, breakfasts, telephone, internet charges etc. must be made at Check-out. Overdue/Recovery costs may be made if your account is not paid on time. We accept all major credit cards, EFTPOS and cash but sorry, WE DO NOT ACCEPT CHEQUES. A valid credit card is required at Check-in for security reasons (See Credit card gurantees below), even if payment is by a voucher or is an Arranged Charge-back.
Guests who cannot provide a valid credit card will be required to pay a cash bond equivalent to one night's accommodation. This will be refunded following a satisfactory inspection of the unit prior to departure.
Amex and Diners cards: Due to the additional costs involved with these cards a surcharge of 2.5% will be added if paying with either of these cards.
General: Visitors are permitted at Managements discretion. The Registered guest is responsible for the behaviour of their visitors at all times. Any deliberate or reckless acts that result in damage to the property AND any associated loss of income to the motel will be charged to the Registered guest.
Smoking/Cooking: All rooms at Airport Christchurch Motel are totally Smoke-free. Smoking is permitted outside the rooms and away from all open doors, windows and other guests and the ashtrays provided must be used. In the event of any odours resulting from smoking/cooking, we reserve the right to charge any associated cleaning costs and any resulting loss of income to the Registered guest.
Credit Card Guarantees/All payments: On line reservations require a valid credit card. No charge is processed prior to check-in unless the guest cancels less than 24 hours prior to 2pm of the booked date OR fails to arrive for the booked accommodation OR in the event of damage/loss of income as per the policies on SMOKING and GENERAL. We do reserve the right to Pre-authorise the total amount of the booked accommodation against the nominated credit card. For any bookings made by a Travel Agent/ i-Site etc., a valid credit card is still required at Check-in as security for any additional charges such as telephone calls, internet charges, breakfasts etc.
Group Reservations: Special Conditions apply to Group Bookings/Reservations. A deposit of 10% is required on Confirmation of the booking and the balance of the total amount for the booked accommodation is required to be paid 7 days prior to the day of Check-in.
Airport Transfers: These are provided on the basis of one each way per unit when booked at our Standard rate e.g. If the event of 2 guests staying in a unit and one guest needs to be at the airport at a different time to the other guest, 1 airport transfer applies each way. We would be happy to arrange a taxi for the second guest but if the shuttle vehicle is going to the airport with another guest and there is space available at the time the second guest requires a transfer, they would be welcome to use the service but there would not be a specific trip made. Outgoing transfers are operated on the hour and the half hour from 7.00am weekdays and from 8.00am, Sat, Sun & Public Holidays.
Courtesy Parking: When parking space permits and guests pre-arrange to leave their vehicle at the motel whilst they are away, this is done on an 'all care no respnsibility' basis. We DO NOT charge for this service and it usually must be limited to a maximum of 14 days. Any transfers outside the hours of operation of our own shuttle would not be included. Currently we offer this service for guests staying with us either 1 night on their way out OR 1 night on their way back. Please ensure that you confirm availability when making your booking. If booking on-line, please either call or email us first to confirm availability prior to making your booking.
Rugby World Cup: Special rates and minimum stay periods will apply for some dates during the Rugby World Cup.
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